Last Updated: January 15, 2025
At Ultrafinla, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from our showrooms.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or provide us with your personal information.
1. Information We Collect
We collect information that you voluntarily provide to us when you:
- Register for an account
- Sign up for our newsletter
- Complete a contact form
- Make a purchase
- Request a consultation
- Participate in a survey or promotion
Personal Information
The personal information we may collect includes:
- Name
- Email address
- Postal address
- Phone number
- Payment information (processed securely through our payment processors)
- Purchase history
Automatically Collected Information
When you visit our website, our servers may automatically log the following information:
- IP address
- Browser type and version
- Operating system
- Referring website
- Time and date of your visit
- Pages you viewed
- Time spent on pages
Cookies and Similar Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. For more information about the cookies we use, please see our Cookie Policy.
2. How We Use Your Information
We may use the information we collect for various purposes, including to:
- Process and fulfill your orders
- Provide customer service and support
- Send administrative information, such as order confirmations and updates
- Send marketing and promotional communications (with your consent)
- Respond to inquiries and provide information about our products and services
- Improve our website, products, and services
- Administer contests, promotions, surveys, or other site features
- Prevent fraudulent transactions and monitor against theft
- Comply with legal obligations
3. Disclosure of Your Information
We may share your personal information in the following situations:
Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as payment processing, order fulfillment, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Business Transfers
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Legal Requirements
We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
With Your Consent
We may disclose your information for any other purpose with your consent.
4. Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our website is at your own risk.
5. Data Retention
We will only retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and the applicable legal requirements.
6. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, which may include:
Access
You have the right to request copies of your personal information that we hold.
Rectification
You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Erasure
You have the right to request that we erase your personal information, under certain conditions.
Restrict Processing
You have the right to request that we restrict the processing of your personal information, under certain conditions.
Object to Processing
You have the right to object to our processing of your personal information, under certain conditions.
Data Portability
You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you would like to exercise any of these rights, please contact us using the details provided below.
7. Marketing Communications
You can opt out of receiving marketing communications from us at any time by:
- Clicking on the "unsubscribe" link in any marketing email we send you
- Contacting us using the details provided below
Please note that you will still receive transactional emails (such as order confirmations) even if you opt out of marketing communications.
8. Children's Privacy
Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us so that we can take necessary actions.
9. Third-Party Websites
Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
10. Changes to This Privacy Policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date at the top. You are advised to review this privacy policy periodically for any changes.
11. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us at:
Ultrafinla Pty Ltd
85 Collins Street
Melbourne, VIC 3000
Australia
Phone: +61 2 6123 4567
Email: [email protected]